How Can We Help You?
We’re here to help you find the resources that you need.
Hello! I’m Lindley Curtis, the Support Services Manager at the SECU Family House. With experience in ministry and social work, I have worked in churches and non-profit settings with caregivers and older adults. I provide a listening ear and offer information and referral to community services and resources. You’ll often see me visiting in the dining room or working at the front desk. Originally from Boone, I love being outside, being creative, cheering on Wake Forest, and spending time with my husband, two young children, and Boxer dog.
How can I speak with the Support Services Manager, Lindley Curtis?
- My contact information is firstname.lastname@example.org and 336-793-2822.
- I am generally at the Family House on Mondays from 9:30am-12:30pm and on Tuesdays and Wednesdays from 9:30am-12:30pm and 2:00pm-6:00pm.
- My office is located on the 2nd floor across from the Family Room, and you’ll often find me at the front desk or in the Dining Room.
- At any time, guests may fill out a Support Services Request Form at the front desk. The form will be put in my box, and I will contact you as soon as possible.
Where can I find resources about helpful topics?
- The Resource Wall in the Dining Room includes handouts that address topics like: Guidelines for a Hospital Stay, Information about How to Talk with Your Doctors, Taking Care of the Caregiver, Community Service Directories, Tips for Fall Prevention, and many more.
- Additional resource may be found in the Chapel on the first floor.
- The Family House website also includes helpful information, links, and blog.
How can I find helpful cancer resources while I am in Winston-Salem?
- Wake Forest Baptist Health’s Comprehensive Cancer Center: For patients at Wake Forest Baptist Health, we always encourage guests to connect with the extensive support services at the hospital. Handouts of these support services are available on the Resource Wall in the Dining Room.
- Take the Fight: Trained volunteer navigators help patients feel more supported, engaged, and efficient. Take the Fight volunteers are in the lobby of the Family House on most Monday and Thursday evenings from 4:00-6:00 to answer questions and provide tools for Family House guests who have any diagnoses (not just cancer).
- Cancer Services, Inc.: Located in Winston-Salem, Cancer Services, Inc. offers a variety of services for cancer patients and their caregivers, from educational programs, healing hands services, wellness groups, equipment, and wigs.
How can I find additional information about cancer care as well as cancer-related resources in my hometown?
- American Cancer Society: This website provides comprehensive information about cancer, treatment, tools for healthy living, stories of hope, a blog, and ways to find support, including local support and financial assistance.
- CancerCare: This website offers extensive information about counseling, support groups, educational resources, financial assistance, and stories of hope.
- LIVESTRONG: This organization provides helpful resources such as LIVESTRONG Navigation, which provides free, personalized support to people dealing with a cancer diagnosis. Also offers a very practical guidebook.
- National Cancer Institute: This website includes helpful information about cancer, treatment, and coping.
What resources are available for financial assistance?
- At the Family House, a Family Assistance Fund is available for guests who are unable to pay the full rate. Applications are available at the front desk.
- Several nationwide programs offer assistance with medical expenses, such as:
- “Crowdfunding platforms” can be a helpful way for guests to fundraise online. While there are numerous options available, several good places to start include:
- Red Basket: Red Basket is a free non-profit crowdfunding platform that allows individuals to fundraise online. Unlike other crowdfunding sites, Red Basket is completely free of any fees, and 100% of the donations go to the individuals.
- YouCaring: YouCaring is a free crowdfunding platform that allows individuals and groups to fundraise online. There are no fees involved with the YouCaring site, but minimal payment processing charges apply.
How can I find resources in my county and hometown?
- A compilation of general resources is available for North Carolina, Virginia, and West Virginia as well as the Family House guests’ top five NC counties. These lists are available on our website and on the Resource Wall in the Dining Room.
- We are happy to help you locate resources in your hometown.
How can I speak with a chaplain?
- Chaplains from Wake Forest Baptist Medical Center are at the Family House on most Monday evenings from 5:00-7:00 during the academic year.
- Chaplains are always on call 24/7 at the hospitals
- Wake Forest Baptist Medical Center: 336-716-4745
- Novant Health Forsyth Medical Center: 336-718-5545
How can I learn more about advance directives, such as a living will and a healthcare power of attorney?
- Advance directives provide important documents that specify your wishes should you not be able to speak for yourself. At the Family House, we provide the Five Wishes document. Contact Lindley if you have questions about advance care planning. Melissa Thompson, our Director of Operations, is a Notary Public and is available to sign your documents (depending on the requirements of your state of residence.) To learn more about Five Wishes, see agingwithdignity.org.
Where can I find a list of places of worship near the Family House?
- Winston-Salem includes many places of worship that reflect a variety of denominations and traditions. Our Guest Directory located in your guestroom includes a list of places of worship that are located in a few-mile radius of the Family House.
Where can I find directions to pharmacies, shopping, and grocery stores?
- Winston-Salem is home to a wide variety of wonderful restaurants, shops, and destinations. Our Guest Directory located in your guestroom includes directions to helpful places around town.
What kind of transportation is available for guests at the Family House?
- Wake Forest Baptist Medical Center offers transportation to and from the hospitals every hour on the hour on weekdays between 8:00am and 5:00pm. There is no shuttle service on weekends. A printed schedule with times may be picked up at the Welcome Desk. Taxi services are also available in Winston-Salem in addition to services like Uber and Lyft.
What kind of activities and programs are offered at the Family House?
- Volunteer groups prepare meals many evenings. Meals are advertised on the white board near the Welcome Desk and on weekly calendars around the house. Donated snack items are often kept in stock.
- Most Tuesday and Wednesday evenings, students from several healthcare professions participate in our Education Program. Thanks to guests who volunteer to share their stories, students learn valuable lessons about caregivers that increase awareness and inspire confidence to advocate for patients and their families.
- We offer a variety of activities designed to care for the whole person—body, mind, and spirit. These include therapy dogs, bingo, wellness through art, stitch x stitch, and support from chaplains. Activities for the day are advertised at the front desk and in the elevators.
- Take the Fight volunteer patient advocates offer information, resources, and support on most Monday and Thursday evenings during the academic year from 4:00-6:00.