Who can stay at the Family House? The SECU Family House is for patients and/or their family members/caregivers. Patients must be 18 years or older, and have a permanent residence outside of Forsyth County, and currently receiving treatment at one of the local medical centers. The House serves families from Wake Forest Baptist Medical Center, Novant Health Forsyth Medical Center, Kate B. Reynolds Hospice Home. Please call the Family House at 336-793-2822if you are receiving treatment at another medical facility. How can I stay at the Family House? SECU Family House can accept guests only through a referral application submitted by a medical professional or one of the designated departments at Wake Forest Baptist Medical Center, Novant Health Forsyth Medical Center, Kate B. Reynolds Hospice Home. Please call the Family House at 336-793-2822if you are receiving treatment at another medical facility. What do I do after the referral is sent to the House? Once the SECU Family House receives your referral, we will call you to answer any questions you may have, take some personal information, and create a room request. The status of room availability will be confirmed by SECU Family House on your requested date of arrival. *Please note that a request is NOT a reservation.* When do I check in? First-time guests should make every effort to check in between the hours of 10am and 7:30pm. The orientation paperwork and tour for first-time guests may take 15-30 minutes. How long can I stay? Referrals at SECU Family House are good for up to 28 days to help us serve as many families as possible. If you need to stay beyond 28 days, you may apply to extend your stay with the Director of House Operations. What is the cost of a room? SECU Family House guest pay a $35 nightly fee. Applications for a reduced rate may be completed for consideration by referrals who are unable to pay the full rate. How many rooms may I have? We allow one room per family. Most rooms have 2 queen size beds, and can accommodate up to 4 adult guests. Is the House ADA accessible? Yes, the House is compliant with ADA requirements, and has 3 ADA accessible guest rooms as well as accessible public restrooms on each floor. ADA accessible guest rooms have one queen size bed, a roll in shower, and one recliner. What is provided in each guest room? Guest rooms feature a bedroom with two queen beds and a private bathroom. We provide guests with bed linens and towels. Cable television, wireless internet access, a clothes hamper, and radio-alarm clocks are provided in each bedroom. House telephones are located at the end of each hallway near the stairwell, and in the lobby. What programs are provided?
- Meal Program: Volunteer groups come on a regular basis and prepare warm, filling meals for families. Ask the Welcome Desk if a meal is scheduled for the night. Breakfast, lunch, and snack items are provided as available for guests to prepare themselves.
- Transportation: Wake Forest Baptist Medical Center offers transportation to and from the hospitals every hour on the hour on weekdays. There is no shuttle service on weekends. A printed schedule with times may be picked up at the Welcome Desk. Taxi services are also available in Winston-Salem.
- Education Program: Training for medical, nursing, and allied health students from Wake Forest Baptist Health and Wake Forest School of Medicine; Forsyth Technical Community College; and Winston-Salem State University. This program helps with the education of trainees working to become physicians, physician assistants, nurses, and chaplains. Our goal is to improve their skills in communication and to give them opportunities for greater understanding of patient and family needs in times of crisis.
- Guest Support Services:
Do you have smoking rooms? No, the SECU Family House is a smoke-free facility with a designated outdoor smoking area. Are pets allowed? Pets are not allowed with the exception of service animals. You are responsible for meeting the service animal’s needs while staying at the SECU Family House. May I have visitors? Yes, visitors are welcome at the House between the hours of 9am and 9pm. Visitors must sign in at the front desk and should be accompanied by the Family House guest at all times. How does the Day Respite program work? Day guests may stop by the House and use the House common areas for food, laundry, television, or computers anytime between the Hours of 9am and 5pm. Day respite guests must also have a referral from one of the medical facilities. Are children allowed to stay at the House? Yes, children are welcome. The Family House has a small children’s playroom, a basketball court, and swing set for them to enjoy. We require that minors under 14 years be accompanied by an adult at all times in all areas of the House. Can family members take turns staying in a room? Yes, since we limit our families to one room and cannot hold a room for more than 24 hours, we encourage you to rotate with your family. Please notify a staff member of your rotation so we may keep track of who is in the House.