Erin Charles, Education Program Manager
Erin recently transitioned from a career in nursing, and from a residence in Colorado. I love caregivers! They are the heart of the patients we serve. As a mom and caregiver to a special needs kiddo, she understands that caregivers often are the unsung hero. She wants to accentuate the work that has already been done with the Education Program and take it to the next level. “The education program is such a neat concept and I hope that both the students and the caregivers feel like they’ve not only learned something through the experience but that they are actually blessed by it as well.”
Lindley Curtis, Support Services Manager
Lindley has managed support services for guests since 2016. With experience in ministry and social work, she has worked in churches and non-profit settings with caregivers and older adults. Inspired every day by the caring atmosphere of the Family House, Lindley provides a listening ear and offers information and referral to community services and resources. You’ll often see her visiting in the dining room or working at the front desk. Originally from Boone, Lindley loves being outside, being creative, cheering on Wake Forest, and spending time with her husband, two young children, and Boxer dog.
Ainsley Quizon, Community Relations and Development Manager
First joining the Family House as an Episcopal Service Corps intern, Ainsley was delighted to be asked to come on full time in June of 2016. Often with iced coffee in hand, she works each day to find inventive ways to share the story of the Family House and the people it serves. Between snatching ginger cookies from the kitchen and swapping stories with guests, she can’t imagine a lovelier place to work. When she’s not at work, she enjoys traveling with her husband and dog.
Lori Flinchum, Finance Manager
Lori was born and has lived in the Winston-Salem area all her life. A graduate of High Point University, she has been in the accounting field in both public accounting and private industry. Married to her high school sweetheart, Paul, for 30+ years, they have two adult children, a daughter and a son. Lori is actively involved at their church, serving on the Finance Committee and teaching Sunday School. She has previously been involved in the Autism Society of Forsyth County (her son has autism) and served as a Parent Advocate for the Autism Society of North Carolina. Lori enjoys reading, shopping excursions with her daughter and going for walks with her husband and son.
Lisa Northrop, CAVNC, Director of Community Relations
Volunteering since she was a Brownie in Girl Scouts, Lisa always knew she would work in the non-profit sector. Perfect timing and the pro humanitate culture of Wake Forest University allowed her to transition from a student intern at the Ronald McDonald House to a position at the Family House. Five years later, she helps volunteers create the homelike environment that makes guests feel at ease at the Family House. She is still a volunteer at heart, serving with the Piedmont Environmental Alliance and the Ardmore Gateway Garden.
Tracy Geiger, Development Director
Having lived in Upstate New York and Orlando, Florida, Tracy considers herself a half back and 8 years later considers Winston Salem “home”! She’s excited to have grown the Family House’s Men Who Cook Fundraiser to become the “go-to” event in town. When not promoting awareness and looking for ways to bring additional contributions and support to the Family House, she travels to Hilton Head and the Bluffton area of SC to visit family and friends, one of her favorite weekend getaways. She and hubby Rich are empty nesters, with two sons who’ve finished college and are on their own here in Winston Salem and Atlanta. They have a “grand dogger”, Emma, who spends most days and some weekends at their house when her owner is busy!
Melissa Thompson, CHA, Director of House Operations
When asked what her super power is Melissa will reply, “hugging”. Her personality shines as much here in Winston-Salem as it did in her hometown of Stafford, NY. In 2010, she transitioned from managing hotels to managing a non-profit “hotel”. Why the change? The mission spoke to her. After experiencing a family medical crisis that was made even more stressful by the distance to reach the best hospital, she understands firsthand the unplanned expenses that come with traveling for health care. When Melissa heard about the opportunity at the Family House, she knew that she could put her heart into making the Family House a soft place to land for others in similar circumstances. In her spare time, she enjoys spending time with her family, traveling, and volunteering with her church. Melissa completed her four year degree at Salem College in May 2017 with a BA in Communications with a minor in Not-for-Profit Management.
Kathy K. Carr, Executive Director
Kathy Kooken Carr was named executive director of the SECU Family House on the Richard J. Reynolds III & Marie M. Reynolds Campus in March 2010.
A native of Winston-Salem and with medical professionals in her family, Kathy has felt particularly called to the Family House’s vision of caring for caregivers, and is honored to be Executive Director. She has often joked that she was “the warm body in the room” back in 2003 when the steering committee started work in the community to open an adult hospitality house. Now, she can’t imagine being anywhere else- the authentic gratitude of the Family House guests energizes her on a daily basis! Well, okay, occasionally you might also find her walking at Topsail Beach with her husband David, taking phone calls from one of her adult children, feeling powerful during a pilates session, missing a ball on the tennis court; and okay maybe every night enjoying the loving attentions of her Goldendoodle, Nellie!