SECU Family House on the Richard J. Reynolds, III & Marie M. Reynolds Campus is a nonprofit organization that provides affordable accommodations and supportive care to adult patients and/or their caregivers who travel to Winston-Salem, NC for their medical treatment.

We are currently hiring for an Operations Manager

The Opportunity | SECU Family House

Mission Statement

SECU Family House on the Richard J. Reynolds, III & Marie M. Reynolds Campus provides affordable lodging and support services in a caring environment for referred adult patients and/or their caregivers who travel to Winston-Salem, N.C. for medical treatment.

Vision

To provide a home away from home that assists family members and caregivers in caring for their loved one’s physical, emotional and spiritual recovery, while being recognized as a premiere facility nationwide.

Values

• Hospitality: We strive to create an environment that is welcoming, safe, and restful, where our guests may feel at home.
• Compassion: We treat our guests with kindness, patience and respect.
• Support: We seek to understand the needs of our guests and work together as a team to address them to the best of our ability.

The Position | Operations Manager

The SECU Family House is seeking a highly enthusiastic Operations Manager to join the team at our 45-room nonprofit hotel in Winston-Salem, NC.

Duties and Responsibilities

The Operations Manager (OM) will lead a diverse team and provide direction and support for the operational departments including Facility Maintenance, Housekeeping, and Guest Service. This position will work collaboratively with the Guest Service Coordinator to provide leadership to the Operations staff.

The OM is responsible for overall maintenance of the 45 room nonprofit hotel and the operational decisions and administrative activities for these areas while fostering an environment of teamwork and guest service that reflects our core values of Hospitality, Support, and Compassion.

The OM directly supervises the following positions: Guest Service Coordinator (GSC), Room Inspector (RI), Housekeeper (HSK), and Maintenance Technician (MT).

The OM provides guidance for and enforcement of house policies and procedures in order to ensure a safe and healthy environment for guests, staff and volunteers.

The OM will work with the Volunteer and Community Outreach Coordinator to direct the work of individual and group volunteers working in an operational capacity.

This is a hands-on position requiring strengths in basic building maintenance, problem solving, guest service, team recruitment, retention and training, interpersonal communications, managing multiple projects, and planning. The OM will have opportunities to interact with visitors, volunteers, and guests and must be comfortable relating to people from varying backgrounds.

Qualifications

 College degree and/or 4 years of relevant hospitality and supervisory experience may be considered.
 Hotel experience preferred.
 Experience with crisis and changes management required.
 Proven experience overseeing facility maintenance.
 Current CPR certification a plus or training will be provided.
 Demonstrates strong oral, written, and interpersonal communication skills.
 Must be proficient at Microsoft programs including Word, Excel, Outlook, and PowerPoint.
 Ability to maintain confidentiality when handling sensitive financial data.
 Ability to multi-task, perform duties accurately and efficiently, meet deadlines, and work with minimal supervision.
 Physical demands for this position include sitting, bending, walking, lifting and/or moving up to 40 lbs.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On-call
• Weekends

Education:

• Associate (Preferred)

Experience:

• Supervising experience: 2 years (Required)
• Hospitality: 2 years (Preferred)

Note: These requirements represent the minimum levels in order to perform the job on a satisfactory basis. Employees must have the ability to satisfactorily perform the essential functions of the job.

Please apply through Indeed or submit your resume and cover letter to lori.flinchum@familyhousews.org