5/13/2020: Coronavirus Update
The SECU Family House is currently reopened for guests.
Illness and injury don’t pause for a pandemic. That’s why the SECU Family House has been working with hospital and community partners to ensure compliance with national and local guidelines to reopen as soon as possible after our April closure.
We will be strict in increasing occupancy slowly. You may see interruptions or delays in our ability to accommodate families in our usual manner.
We are encouraging all guests to have a solid backup plan in place in the event that we are not able to honor your request due the rapidly changing environment.
Our house and services will look a little different for the time being, so we thank you in advance for your patience and cooperation. Detailed procedures and changes will be explained thoroughly to each family as they check in.
Lodging Information
Affordable lodging for Novant Health and Wake Forest Baptist Health patients and caregivers. Stay near the hospital and your loved one.
Who Can Stay?
- Adult patients and/or their family members/caregivers with a permanent residence outside of Forsyth County.
- The patient is currently receiving inpatient or outpatient treatment at a Winston-Salem medical center.
How Can I stay?
1. Request a referral from the hospital:
- Wake Forest Baptist Medical Center
Patient Relations (336) 713-2273
On-Call Chaplains (after hours) - Novant Health Forsyth Medical Center
Patient Relations and Guest Services (336) 718-2005
Derrick L. Davis Forsyth Regional Cancer Center (336) 718-5095 - Trellis Supportive Care
Social Workers (336) 768-3972 - Other Please call the Family House at 336-793-2822 if you are receiving treatment at another medical facility.
Once a referral is received, the Family House will contact you to get additional information and answer questions.
Important: Requests are not reservations and should not be considered confirmed. Due to the high number of referrals we receive and the uncertain discharge date of patients, we may not be able to accommodate everyone’s request.
2. We’ll be in touch.
We will contact you the day before and day of your requested arrival date to update you on room availablity. If we are unable to accommodate your request on your expected arrival date, we will assist you with local hotel accommodations that may offer reduced rates for our overflow families. We can place you on a waitlist for the following day if requested.
3. Keep us updated.
If you have a change in plans please call us at 336-793-2822 to let us know that you will not be coming. That will ensure all rooms are ready to be used for families needing accommodations.
Fee:
Each room is $40/room/night. Applications for a reduced rate may be completed for consideration for those who are unable to pay the full rate.
Our Impact
98% of guests say their emotional and psychological wellbeing is positively impacted
100% of guests find their stay to be safe and secure
3,914 Families served with Family Assistance Fund
2,384 Warm dinners served