Last updated: June 16, 2020

This page will give you updates regarding the Family House’s protocols and procedures related to the coronavirus (COVID-19).

The SECU Family House is currently reopened for guests.

Illness and injury don’t pause for a pandemic. That’s why the SECU Family House has been working with hospital and community partners to ensure compliance with national and local guidelines to reopen as soon as possible after our April closure.  In order to provide a safe and comfortable environment in the coming months, the following policies are in place:

• Guests will be required to abide by social distancing guidelines in all areas of the house.
• Face covers or masks must be worn in all common areas of the house.
• Room occupancy allows for a maximum of 2 guests per room.
• Eligibility for a caregiver to stay with an admitted patient is directed by hospital’s visitor restrictions.
• Caregivers may stay only if they are permitted by the hospital to visit the patient daily.

These policies will be updated as conditions change in our community.

If you are in need of a future stay, you may request a referral from the hospital as you have done in the past.

COVID-19 will continue to be a factor through the summer and fall and may cause interruptions or delays in our ability to accommodate families in our usual manner.

We are encouraging all guests to have a solid backup plan in place in the event that we are not able to honor your request due the rapidly changing environment.

Our house and services may feel a little different, for the time being, with the COVID-19 policies and restrictions we’ve adopted. Detailed procedures and changes will be explained thoroughly to each referred family during every step of our process.  We thank you in advance for your patience and cooperation.

Volunteers: In order to limit the number of people coming in and out of the house, all on-site volunteering is still suspended. At this time, we are not accepting homemade baked goods. We will update our volunteer opportunities with time.

Ways to help:

Donate: Guest income makes up about 40% of our revenue. While our occupancy won’t be back to normal for a long time, we need to maintain our facility and staff it for those who are currently with us. That is why we need your financial support more than ever.

Donate a meal: 

Having food available in the house will help guests avoid having to go to grocery stores and restaurants where the risk of exposure is heightened. At a time when our patients and caregivers may be feeling even more isolated, and perhaps homesick, it’s a great time to show them the love of our community.

Here is how you can help provide families in medical crisis with a meal that keeps them strong, warms their hearts, and calms their nerves.

• Donate money towards a meal
• Donate gift cards to local grocers
• Provide a catered meal for 30 people. Use this online calendar to sign up. Until further notice, all meals need to be catered and delivered by local restaurants. Meals may not be made at home or at the Family House. Dinners need to be individually packaged and delivered to the Family House by 5:15pm. A number of local restaurants have these options. Here are a few restaurants who have supported the Family House in the past and who are familiar with us.
  • Salem Kitchen – (336) 722-1155
  • Olive Garden– 336.765.9008
  • Elizabeth’s Pizza – (336) 768-0605
  • Chick-fil-A– 336.765.0713
  • PDQ– 336.306.5174

Thank you for sharing your hearts and caring for families in medical crisis. I hope you know how much we appreciate you.

Please don’t hesitate to contact us with any questions.

Kathy Carr
Executive Director
336-793-2822