Last updated: April 1, 2020

This page will give you updates regarding the Family House’s protocols and procedures related to the coronavirus (COVID-19).

A message to our friends and family:

Illness and injury don’t pause for a pandemic. That’s why the SECU Family House has been working with hospital and community partners to ensure compliance with national and local guidelines to continue to serve families who need us.

However, occupancy has dropped significantly in the past week as we face tightened restrictions at our partnering hospitals and statewide shelter-in-place declarations. We have made the difficult decision to temporarily close to guests effective Friday, April 3.

We are working with hospital case workers to find alternate accommodations for our remaining guests. We will work to make the transition as easy as possible for them under the circumstances.

We will reopen to guests as soon as the hospitals need us again. In the meantime, we remain a partner for our hospitals, providing referral help to any patients and families who still need lodging in our community.

Guest income makes up about 40% of our revenue. While our guests won’t be with us for a while, we’ll need to maintain our facility for the day when we can open our doors again. That is why we need your financial support more than ever to make sure we can reopen our doors when this crisis is over.

Thank you for sharing your hearts and caring for families in medical crisis. I hope you know how much we appreciate you.

Please don’t hesitate to contact us with any questions.

Kathy Carr
Executive Director
336-793-2822