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“Staying here has given me the peace I've been looking for.”

Frequently Asked Questions

Who can stay at the Family House?

The SECU Family House is for patients and/or their family members/caregivers.  Patients must be 18 years or older, and have a permanent residence outside of Forsyth County, and currently receiving treatment at one of the local medical centers.  The House will serve families from Wake Forest Baptist Medical Center, Novant Health Forsyth Medical Center, Kate B. Reynolds Hospice Home, and Select Specialty Hospital.  Patients staying at the House must have a caregiver with them.

How can I stay at the Family House?

SECU Family House can accept guests only through a referral application submitted by a medical professional or one of the designated departments at one of the following medical facilities.  Click here for additional information on the referral process.

What do I do after the referral is sent to the House?

Once the SECU Family House receives your referral application, we will call you to answer any questions you may have and take some personal information if you would like to make a room request.  The status of room availability will be confirmed by SECU Family House on the requested date of arrival.

When do I check in?

First-time referrals should check in between the hours of 10am and 8pm.

How long can I stay?

Referrals at SECU Family House are good for up to 28 days to help us serve as many families as possible.  If you need to stay beyond 28 days, you may apply to extend your stay with the Director of House Operations.

What is the cost of a room?

SECU Family House requests a $35 nightly fee.  Applications for a reduced rate may be completed for consideration by referrals who are unable to pay the full rate.

How many rooms may I have?

We allow one room per family.  Each room has 2 queen size beds, and can accommodate up to 4 adult guests.

Is the House handicap accessible?

Yes, the House is compliant with ADA requirements, and has 3 handicap accessible guest rooms and accessible public restrooms on each floor.  Handicap accessible guest rooms have one queen size bed, a roll in shower, and one recliner.

What is provided in each guest room?

Guest rooms feature a bedroom with two queen beds and a private bathroom.  We provide guests with bed linens and towels.  Cable television, wireless internet access, a clothes hamper, and radio-alarm clocks are provided in each bedroom.  House telephones are located at the end of each hallway near the stairwell, and in the lobby.

What services are provided?

Affordable lodging that includes kitchen facilities, laundry room, phone and internet access, and support from staff and volunteers.

  • Meal Program:  Volunteer groups come on a regular basis and prepare warm, filling meals for families.  Ask the Welcome Desk if a meal is scheduled for the night.  Breakfast, lunch, and snack items are provided as available for guests to prepare themselves.
  • Transportation: Wake Forest Baptist Medical Center offers transportation to and from the hospitals every hour on the hour on weekdays.  There is no shuttle service on weekends.  A printed schedule with times may be picked up at the Welcome Desk.  Taxi services are also available in Winston-Salem.

Do you have smoking rooms?

No, the SECU Family House is a smoke-free facility with a designated outdoor smoking area.

Are pets allowed?

Pets are not allowed with the exception of service animals.  You are responsible for meeting the service animal’s needs while staying at the SECU Family House.

May I have visitors?

Yes, visitors are welcome at the House between the hours of 9am and 9pm, and are restricted to the common areas of the House.  Visitors not permitted on the second or third floors.  Visitors must sign in at the front desk.

How does the Day Respite program work?

Day guests may stop by the House and use the House common areas for food, laundry, television, or computers anytime between the Hours of 9am and 5pm.  Day respite guests must also have a referral from one of the medical facilities.

Are children allowed to stay at the House?

Yes, children are welcome.  We require that minors under 16 years be accompanied by an adult at all times in all areas of the House.

Can family members take turns staying in a room?

Yes, since we limit our families to one room and cannot hold a room for more than 24 hours, we encourage you to rotate with your family.  Please notify a staff member of your rotation so we may keep track of who is in the House.

What does SECU stand for?

 SECU stands for State Employees’ Credit Union. This statewide credit union has adopted as one of its charitable causes the establishment of Hospital Hospitality Houses in selected communities that are home to regional medical centers. We are thankful for the $2 million challenge grant that the SECU Foundation has provided to help fund construction of SECU Family House in Winston-Salem.  Among our other major donors is The Richard J. Reynolds, III and Marie M. Reynolds Foundation, which provided a $1 million lead gift.